Help Center

Most CamDiv hiccups take a minute to sort out. Jump to whichever heading describes your problem, and if nothing here solves it, drop support an email.

First steps

Open camdiv.cam in a current browser version, pick video, voice or text on the start screen and press start. Your first match needs no registration. CamDiv is only for people aged 18 and up.

Camera or mic not responding

If you dismissed the browser prompt, open the site settings, allow camera and microphone again, then refresh.
Quit any other program holding the webcam, for instance a meeting app.
On iPhone, stick to Safari or a current browser and confirm camera access in the phone settings.
An echo usually means your speaker is leaking into the mic; put headphones on.

Matches are not coming through

Matching depends on who else is waiting in your mode, so off-peak hours can be slower. Test your connection, refresh, or try another mode. If your free matches are spent, the Reward Center countdown tells you when the next batch lands.

Free matches, coins and rewards

A starter allowance of free matches comes with every new account and refreshes whenever the Reward Center timer runs out. Coins pay for matching beyond that and for private calls. Purchased coins missing? Email [email protected] and include the receipt.

Translation

The translate button under a typed message shows it in your own language. It handles text only; voices in a call are not translated.

Accounts, reports and deletion

Logging in carries your follows, messages and coin balance between devices. Report someone with the button inside the chat. Deletion requests and data copies are handled by email from the address you log in with. The contact page has more detail.